Terms of Service

Platform, account, payment, and service terms

Effective Date: September 15, 2026

These Terms of Service (Terms) are a legally binding agreement between Kick Ride PR LLC (Kick Ride, we, us, or our) and the person who creates or uses a Kick Ride account (you or your). They govern the Kick Ride mobile application, website, account, and related digital services (the Platform).

1. THE CONTRACT SYSTEM AND ACCEPTANCE

You accept these Terms by selecting the app's acceptance button after being given direct links to these Terms and the Rider Rental Agreement. The Privacy Policy is a notice describing our data practices; your acceptance confirms that it was made available to you but does not convert it into a separate contract.

These Terms govern the Platform, accounts, reservations, payments, communications, and digital services. The Rider Rental Agreement governs Scooter eligibility, group rides, physical use, safety, ride completion, parking, loss, damage, and fines. Program- or transaction-specific terms and disclosed offer conditions, including those applicable to Local Pricing, passes, prepaid plans, subscriptions, memberships, promotions, or other offers, govern the program, product, or transaction they address. If provisions conflict, the provision addressing the subject most specifically controls.

2. ELIGIBILITY AND ACCOUNT SECURITY

You must be at least 18 years old, have legal capacity to contract, provide accurate and current information, maintain a valid payment method, and satisfy the eligibility requirements in the Rider Rental Agreement. You may not impersonate another person or create an account for fraudulent or unlawful activity.

Keep your login credentials and device secure. Notify in-app support promptly if you believe your account, phone, or payment method has been compromised. You are responsible for authorized activity and for activity that results from your failure to use reasonable account-security measures, subject to applicable law and Kick Ride's review of timely unauthorized-use reports.

3. LIMITED PLATFORM LICENSE AND ACCEPTABLE USE

Kick Ride grants you a limited, personal, non-exclusive, non-transferable, revocable license to use the Platform for lawful personal use. You may not:

• copy, modify, distribute, sell, lease, sublicense, reverse engineer, or attempt to extract Platform source code except where law expressly permits;
• circumvent access, payment, security, location, safety, or operational controls;
• interfere with the Platform or use automated tools to scrape, probe, overload, or misuse it;
• submit false information, create fraudulent accounts, manipulate charges, or misuse promotions; or
• use the Platform or a Scooter for unlawful, abusive, or harmful conduct.

4. PRICING, PAYMENT, AND PRE-AUTHORIZATION HOLDS

The app will display applicable ride pricing, reservation fees, taxes, and other transaction-specific charges before you confirm the transaction. Pricing may change prospectively, but a change will not alter a ride price you already accepted except as disclosed for usage-based charges.

You authorize Kick Ride and its payment processor to charge your payment method for amounts authorized under these Terms and the Rider Rental Agreement. Kick Ride may place a temporary pre-authorization hold. The hold amount will be shown before confirmation.

Kick Ride requests release of the pre-authorization hold immediately after a ride ends successfully and applicable charges are reconciled. Your bank or card issuer may take several business days to remove the pending amount. Kick Ride does not control that processing time.

If a verified Scooter mechanical problem materially interrupts a ride, Kick Ride will review the available records and may provide a proportional refund, full refund, or account credit for the affected ride. Requests may be submitted through in-app support or support@kickride.co. Nothing in this section limits any right or remedy required by applicable law.

5. RESERVATIONS

A reservation temporarily holds a specific Scooter for the period and fee shown in the app. The reservation fee is non-refundable if you cancel or fail to unlock before the reservation expires. If the reserved Scooter cannot be used because of a verified mechanical or technical problem, Kick Ride will refund or credit the reservation fee after review. A reservation does not guarantee uninterrupted availability when safety, legal, technical, or operational conditions require removal of the Scooter.

6. PROGRAMS, PLANS, PROMOTIONS, AND CREDITS

Kick Ride may offer eligibility-based pricing programs, ride packages, passes, prepaid plans, subscriptions, memberships, free trials, loyalty or rewards programs, account credits, referral or invite credits, partner offers, promotional discounts, coupon or promotional codes, gift cards, and similar programs or benefits.

Promotional discounts, coupon codes, account credits, referral credits, loyalty rewards, and similar offers are governed by these Terms and any material conditions displayed with the offer. These conditions may include eligibility, participating services, geographic restrictions, start and expiration dates, redemption or usage limits, whether the offer may be combined with another benefit, and any applicable transfer or refund restrictions.

Unless the applicable offer expressly states otherwise, promotional benefits and credits:

• may be used only through the eligible account;
• may not be sold, transferred, duplicated, exchanged for cash, or combined with another offer;
• are non-refundable and have no cash value, except where required by law; and
• expire according to the conditions displayed with the offer.

Kick Ride may reject or remove a promotional benefit that is invalid, expired, obtained or distributed without authorization, used fraudulently, or applied in violation of the disclosed offer conditions.

Programs or products involving recurring payments, advance purchases, continuing eligibility requirements, or additional material obligations may be governed by separate terms presented before enrollment or purchase. Those additional terms become part of your agreement when you affirmatively accept them.

If additional program or product terms conflict with these Terms, the more specific terms control only the program, product, or transaction they address.

7. COMMUNICATIONS

You agree to receive transactional and service communications necessary to operate your account and rides, including receipts, safety alerts, support messages, security notices, and legal-update notices. These are separate from marketing communications.

Marketing email, SMS, or push notifications are governed by your separate channel-specific choice and applicable law. Marketing consent is optional and is not a condition of renting a Scooter. Promotional SMS will be sent only after an affirmative, separately recorded SMS consent. You may withdraw consent using the method provided in the message or app settings. Withdrawal does not prevent necessary transactional, safety, or legal communications.

8. USER SUBMISSIONS AND FEEDBACK

You retain ownership of information, photos, and other content you submit. You grant Kick Ride and its service providers a limited, worldwide, royalty-free license to host, copy, process, and use submissions only as reasonably necessary to operate, support, secure, investigate, and improve the service; verify parking; resolve billing or disputes; enforce rules; and comply with law. Kick Ride will not use rider-submitted parking or incident photos for public marketing without separate permission.

You may provide ideas or feedback voluntarily. Kick Ride may use general feedback without compensation or confidentiality obligations, but this does not authorize public use of your personal information or rider-submitted photos.

9. THIRD-PARTY SERVICES AND APP STORES

The Platform relies on third-party services such as payment processing, communications, hosting, mapping, and customer support. Their services may have separate terms. Kick Ride is responsible for its own obligations but does not control independent third-party systems, bank processing times, mobile carriers, app stores, or internet availability.

10. INTELLECTUAL PROPERTY

The Platform, software, designs, trademarks, content, and related intellectual property are owned by or licensed to Kick Ride. Except for the limited license in these Terms, no right or ownership interest is transferred to you.

11. PLATFORM AVAILABILITY AND CHANGES

The Platform may be unavailable or changed for maintenance, security, safety, legal, technical, or operational reasons. Kick Ride does not guarantee that every feature or Scooter will be available at all times. We may update the Platform and require installation of a current app version.

12. SUSPENSION AND ACCOUNT CLOSURE

Kick Ride may restrict, suspend, or close an account for unsafe or unlawful conduct, nonpayment, fraud, material misrepresentation, misuse of the Platform or Scooters, repeated rule violations, security concerns, or legal and regulatory requirements. Where appropriate, the action will be proportionate to the issue. Account closure does not eliminate accrued payment obligations or provisions that by their nature survive.

Kick Ride may separately suspend or remove a program, pricing benefit, promotion, or credit under Section 6 or applicable program terms without closing your account. If your account otherwise remains eligible, you may continue using the service at the regular prices shown in the app.

13. PLATFORM WARRANTIES AND LIABILITY

To the extent permitted by law, the Platform is provided as available and without warranties that it will be uninterrupted or error-free. This paragraph does not disclaim warranties or remedies that applicable law does not allow Kick Ride to exclude.

To the extent permitted by law, neither party is liable for indirect, incidental, special, or consequential economic damages that were not reasonably foreseeable when the parties contracted. This limitation does not apply to fraud, willful misconduct, gross negligence, bodily injury, violation of privacy or data-security duties, indemnification obligations, or liability that cannot lawfully be limited.

14. MANDATORY INDIVIDUAL ARBITRATION AND CLASS-ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW DISPUTES ARE RESOLVED.

Agreement to Arbitrate. Except for matters that applicable law does not permit to be arbitrated and eligible small-claims matters described below, you and Kick Ride agree that any dispute, claim, or controversy arising out of or relating to the Platform, a Scooter, a ride, these Terms, the Rider Rental Agreement, a charge, or the parties' relationship will be resolved by final and binding individual arbitration, not in court. This agreement to arbitrate is mutual and is governed by the Federal Arbitration Act.

Informal Notice First. Before filing arbitration, the claimant must send a written Notice of Dispute describing the claimant, the relevant account, the facts, the legal basis, and the requested relief. Notices to Kick Ride must be sent to support@kickride.co. Kick Ride may send its notice to the email and mailing address associated with your account. The parties will attempt in good faith to resolve the dispute for 30 days after receipt of a complete notice.

AAA Rules and Filing. If the dispute is not resolved, either party may start arbitration with the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. Information and filing materials are available at AAA Consumer Arbitration Rules. The demand must include the required Notice of Dispute and must be served on the other party.

Procedure and Location. A single neutral arbitrator will decide the dispute. The arbitration may proceed by documents, telephone, video, or an in-person hearing in Puerto Rico, as permitted by the AAA Consumer Rules and selected by the consumer where those rules provide a choice. The arbitrator may award any individual remedy available under applicable law and will issue a reasoned written decision upon a timely request.

Fees. Consumer and business fees will be allocated under the AAA Consumer Rules and fee schedule. Kick Ride will pay all amounts the rules require the business to pay and any additional amount required to keep arbitration reasonably accessible. Each party is responsible for its own attorneys' fees unless applicable law or the arbitrator permits a fee award.

Small-Claims Option. Either party may bring an eligible individual claim through an applicable small-claims or similar summary court procedure instead of arbitration, so long as the matter remains individual and within that court's jurisdiction.

Individual Proceedings Only. You and Kick Ride may bring claims only in an individual capacity. Neither party may bring, join, or participate in a class, collective, consolidated, coordinated, mass, private-attorney-general, or representative action or arbitration. The arbitrator may not combine claims of different persons or preside over any representative proceeding without the written agreement of all affected parties.

Authority and Severability. The arbitrator will decide issues concerning the scope, validity, or enforceability of this arbitration agreement, except that a court will decide any issue concerning the paragraph titled Individual Proceedings Only. If that paragraph is finally held unenforceable as to a particular claim or requested remedy, that claim or remedy will proceed in court and not in class or representative arbitration. The remaining arbitrable claims will be stayed or proceed as the court directs.

15. CHANGES TO THESE TERMS

Kick Ride may revise these Terms prospectively. We will provide reasonable notice of material changes and require affirmative reacceptance before the next ride or other continued use when the change materially affects contractual rights or obligations. The acceptance record will identify the version, date, time, language, and acceptance-screen version. Nonmaterial administrative changes may take effect when posted with a revised date.

16. GENERAL PROVISIONS

Governing Law. Puerto Rico law governs these Terms, except that the Federal Arbitration Act governs the arbitration section and federal law applies where controlling.

Assignment. You may not transfer your account or contractual rights without Kick Ride's written consent. Kick Ride may assign these Terms to an affiliate or successor in connection with a reorganization, asset transfer, merger, or sale, provided the assignee assumes the applicable obligations.

No Waiver; Severability. A failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be enforced to the maximum lawful extent or severed, and the remaining provisions continue, subject to the specific arbitration severability rule.

Entire Agreement. These Terms, the Rider Rental Agreement, and any accepted program-, product-, offer-, or transaction-specific terms form the complete agreement concerning the Platform and Scooter service. The Privacy Policy is the applicable privacy notice.

17. CONTACT AND NOTICES

Kick Ride PR LLC Email: support@kickride.co