Privacy Policy
Last Updated: 2 Feb 2026
This Privacy Policy describes how Kick Ride PR LLC (“Kick Ride,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you use the Kick Ride mobile application, website, and related services (collectively, the “Services”).
By using the Services, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Account & Contact Information
Information you provide when creating or using an account, including your name, email address, phone number, and account identifiers.
b. Payment & Billing Information
Information necessary to process payments through third-party payment processors, including transaction details and limited payment identifiers (such as card brand and last four digits). Kick Ride does not store full credit card numbers or sensitive payment credentials.
c. Location & Ride Data
When you use the Services, we collect location data, including GPS coordinates, trip start and end locations, timestamps, route data, and ride metrics necessary to operate, monitor, and improve the Services.
d. Photos & Verification Data
Photos or images you submit through the app, including parking verification or compliance photos.
e. Device & Technical Information
Information about the device you use to access the Services, such as device type, operating system, IP address, app version, diagnostics, and crash or performance data.
f. Communications & Support Data
Information you provide when contacting customer support, submitting feedback, or communicating with Kick Ride.
2. How We Use Information
We use the information we collect to:
- Provide, operate, and maintain the Services;
- Enable rides, billing, account management, and customer support;
- Verify compliance with parking, safety, and operational requirements;
- Process payments and resolve disputes or chargebacks;
- Improve Service performance, safety, and user experience;
- Analyze usage patterns and operational trends;
- Communicate with you regarding service updates, promotions, or news;
- Comply with applicable laws or lawful requests from authorities.
3. Communications (Email & SMS)
We may communicate with you via email, SMS, push notifications, or other electronic means for transactional messages, service updates, or promotional communications. You may opt out of promotional messages at any time by following provided instructions.
4. How We Share Information
We may share personal information with:
- Service providers supporting payments, hosting, analytics, mapping, communications, and customer support;
- Governmental or regulatory authorities when required by law or valid request;
- Parties necessary to protect legal rights, safety, or compliance.
We do not sell your personal information.
5. Cookies & Analytics
We may use cookies, mobile SDKs, and similar technologies to operate and improve the Services. You may control cookies through your device or browser settings.
6. Data Retention
We retain personal information only as long as reasonably necessary for operational, compliance, and legal purposes.
7. Data Security
We implement reasonable safeguards to protect personal information but cannot guarantee absolute security.
8. Your Rights & Choices
You may request access, correction, or deletion of your personal information, subject to legal obligations, by contacting support@kickride.co.
9. Children’s Privacy
The Services are not directed to individuals under 18, and we do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time and will post updates with a revised effective date.
11. Contact Information
Kick Ride PR LLC
Email: support@kickride.co