Privacy Policy
How Kick Ride collects, uses, shares, retains, and protects personal information
Effective Date: September 15, 2026
This Privacy Policy explains how Kick Ride PR LLC (Kick Ride, we, us, or our) handles personal information when you use the Kick Ride mobile application, website, Scooters, customer support, and related services (Services).
1. SCOPE AND RESPONSIBILITY
Kick Ride PR LLC is responsible for determining why and how rider information is used for the Puerto Rico service. This Policy applies to account holders, individual riders, additional group riders, website visitors, and people who contact support.
2. INFORMATION WE COLLECT
Account and Contact Information. Name, email address, telephone number, date of birth, account and login information, eligibility confirmations, communication preferences, and information provided during registration or a group ride.
Local Pricing Verification Information. If you apply for Local Pricing, you submit a current Puerto Rico driver’s license through an identity-verification provider. The license image and information extracted from it are deleted after verification. Kick Ride retains only the issuing country or region and whether your account qualifies for Local Pricing.
Payment and Transaction Information. An authorized payment processor processes payment credentials. Kick Ride receives transaction information such as payment method type, transaction references, charges, authorization holds, refunds, credits, disputes, and billing status.
Phone Location. While the app is open, it may use your phone’s precise location to show nearby Scooters, support reservations and rides, and provide location-based features.
Scooter Ride and Reservation Information. Scooter GPS and telemetry, reservation and ride times, route and location history, speed, battery status, geofence and parking events, and unlock and lock events.
Photos and Other Submitted Information. Parking photos, incident photos, and other information submitted for parking, safety, support, billing, or dispute purposes.
Device and Technical Information. Device type, operating system, IP address, app version, timestamps, logs, diagnostics, security events, and analytics.
Communications and Support Information. Chat transcripts, emails, support requests, complaints, refund requests, feedback, and related communications.
Marketing Preferences. Records of optional email, SMS, and push-notification preferences and consent.
3. HOW WE COLLECT INFORMATION
- directly from you when you register, accept terms, reserve, ride, submit a photo, contact support, or choose communication preferences;
- automatically from the app, website, device, Scooter, GPS, and operational systems; and
- from service providers that support identity verification, payments, communications, hosting, security, analytics, mapping, customer service, and other app functions.
4. HOW WE USE INFORMATION
- create and secure accounts; confirm age and Local Pricing eligibility; prevent false eligibility claims and benefit sharing; administer Local Pricing; and support individual and group rides;
- show nearby Scooters; manage reservations; start, monitor, geofence, and end rides; and verify parking;
- calculate and process charges, pre-authorization holds, refunds, credits, disputes, and chargebacks;
- support riders; investigate mechanical issues, incidents, fraud, misuse, unsafe conduct, and complaints;
- locate, recover, maintain, and improve Scooters and the Platform;
- send receipts, safety alerts, account notices, service messages, legal updates, and optional marketing communications;
- analyze service performance, demand, safety, fleet history, and operational trends;
- establish, exercise, or defend legal claims and enforce agreements; and
- comply with law, lawful governmental requests, and municipal or regulatory obligations.
5. LOCATION CHOICES
You can control the app's access to phone location through device settings. Some features, including showing nearby Scooters, estimating distance, reservations, and ride or parking functions, may not work correctly without location access. Scooter GPS and operational records are associated with the Scooter and ride and are not controlled through the phone's permission setting.
6. HOW WE SHARE INFORMATION
Kick Ride may share personal information as reasonably necessary with:
- Identity-verification providers
- Payment and fraud-prevention providers
- Communications, hosting, analytics, security, mapping, telemetry, logging, and customer-support providers
- Professional advisers, insurers, auditors, and legal representatives
- Affiliates that own, supply, maintain, or support Scooters
- Government, regulatory, law-enforcement, judicial, or emergency authorities when required or permitted by law or needed to protect safety or rights
7. EMAIL, SMS, AND PUSH NOTIFICATIONS
Kick Ride sends transactional, safety, account, receipt, support, and legal messages as needed to provide the Services. Promotional email, SMS, and push notifications are separate.
Marketing consent is optional and is not required to rent a Scooter. Kick Ride will not send promotional SMS unless the rider has provided a separate affirmative SMS consent that Kick Ride records. You may unsubscribe from marketing email, reply STOP or use another reasonable method to opt out of marketing texts, and change push-notification settings through the app or device. Opting out of marketing does not stop necessary transactional or safety communications.
8. RETENTION, ACCOUNT DELETION, AND DE-IDENTIFICATION
Kick Ride retains personal information only as long as reasonably necessary to provide the Services, maintain transaction and fleet records, protect safety and security, prevent fraud, resolve disputes, enforce agreements, and meet legal, tax, accounting, and regulatory requirements. When information is no longer needed, Kick Ride deletes or de-identifies it.
License images and information extracted from them are deleted after Local Pricing verification and are not included in Kick Ride backups. Kick Ride retains only the issuing country or region and the account’s Local Pricing eligibility status while the account remains active. When the account is deleted, Kick Ride deletes or de-identifies those records unless retention is required for an active fraud review, dispute, legal hold, or legal obligation.
You may request account deletion through the app or by contacting support@kickride.co. Certain transaction, ride, safety, fraud, dispute, or legal records may be retained when reasonably necessary for the purposes described above.
9. YOUR RIGHTS AND CHOICES
You may request access to, correction of, or deletion of personal information associated with your account, including Local Pricing verification information, subject to verification, legal exceptions, and provider limitations. You may also manage phone-location permission, marketing preferences, and certain notifications through the app or device. Contact support@kickride.co for assistance. Kick Ride will not discriminate against a rider for exercising a right provided by applicable law.
10. CHANGES TO THIS POLICY
Kick Ride may update this Policy. We will post the revised version and effective date and provide additional notice when a change is material or applicable law requires it. If a change requires consent, Kick Ride will request that consent separately.
14. CONTACT
Kick Ride PR LLC Email: support@kickride.co