These are the most important rules every rider must follow. Full details are available in the Rider Rental Agreement and Terms of Service.

Before You Ride

• You must be 18 or older and have a valid driver’s license
• One rider per Kick; no passengers
• Inspect the Kick before riding and report any issues in the app

While Riding

• Follow all local traffic laws
• Do not ride under the influence of alcohol or drugs
• Stay within approved service areas shown in the app
• Entering restricted areas may cause the Kick to slow down or shut off to prevent further travel

Parking Rules

• Park the Kick upright using the kickstand
• Park only in permitted areas shown in the app
• Do not block sidewalks, pedestrian pathways, curb ramps, entrances, driveways, or fire hydrants
• Do not block access for wheelchairs, strollers, walkers, or other mobility devices
• Do not park on private property or in restricted zones

Restricted Areas

• Riding or parking in restricted areas may prevent you from ending your ride
• Violations may result in fines or additional charges

Fines and Fees

• Riders are responsible for all tickets, citations, towing, and impound fees
• Improper parking or violations may result in recovery or service processing fees

Parking Verification

• You may be required to submit a photo to end your ride
• Photos may be used for compliance, billing, and dispute resolution

If Something Goes Wrong

• If you cannot end a ride, return the Kick to an approved service area
• Report issues immediately through the app to avoid additional charges

Reminder

• Ride at your own risk
• Kick Ride does not provide insurance
• You are responsible for how and where you ride and park

Kicks are available in Old San Juan, Condado, Santurce, Hato Rey, and Río Piedras, Puerto Rico. They can also be found in Nassau, Palmcay, and Eastwood Park in the Bahamas. We are expanding to other municipalities and countries to provide easy transportation solutions.

To use a Kick, you must be 18 years or older, have a valid driver’s license, and possess a credit or debit card.

Simply download the KICK App, sign up, and locate the nearest Kick on the map. You can also reserve a Kick up to 15 minutes in advance. Unlock a Kick by scanning the QR code, then start your ride. Follow local traffic and municipal rules, and when done, park the Kick on a sidewalk close to the curb without obstructing pedestrian flow, handicap ramps, private property or business entrances.

Kicks can only be ridden within the green outlined service area on the map in the Kick App. Riding in the restricted red zone is prohibited, and certain red areas are designated as "No Parking Zones". Please use bike lanes when available and comply with local cycling laws. Riding on sidewalks is not permitted.

Entering a restricted area may trigger alerts, speed reduction, or cause the Kick to slow down or shut off to prevent it from traveling further into the restricted zone. You may be unable to continue your ride or end the ride until the Kick is returned to an approved service area shown in the app. Riding or leaving a Kick in a restricted area may result in violations of local traffic or municipal rules, fines, or additional charges, for which the rider is responsible.

Current rental fees can be viewed on the Kick app, varying based on the day, time, and usage.

Rental time starts when tapping “start ride” and ends when tapping “end ride” in the app within the service area. If the vehicle is in the restricted area, the ride cannot be ended until returning to the service area.

Yes, you can rent up to 4 vehicles at a time per account.

Park the Kick upright using the kickstand on a hard, flat surface, preferably near the curb, and only in permitted areas. Ensure the Kick does not obstruct sidewalks, curb ramps, entrances, driveways, or pedestrian access. Follow all in-app parking instructions.

Do not park a Kick in a way that blocks fire hydrants, driveways, curb ramps, entrances, sidewalks, pedestrian pathways, or pedestrian flow, including access for individuals using wheelchairs, strollers, walkers, or other mobility or assistive devices. Parking may also be prohibited in certain plazas, parks, beaches, loading zones, or restricted areas as shown in the app.

If you are unable to end a ride due to being in a restricted area, return the Kick to an approved service area to avoid continued charges or potential fines. Report any technical issues immediately through the Kick app. Failure to do so may result in additional charges.

Leaving a Kick on private property or in a restricted area may result in a pickup or recovery fee of up to $250, plus applicable processing fees. Riders are also responsible for any local traffic, municipal, or enforcement fines that may result from improper parking.

Kick currently operates in Puerto Rico, including Old San Juan, Condado, Santurce, Hato Rey, and Río Piedras. Service areas may change and are shown in the Kick app.

Our Kicks undergo regular maintenance and operational checks as part of our fleet management process. However, conditions can change between inspections. Riders are responsible for inspecting the Kick before each ride and reporting any issues immediately through the Kick app.

We recommend wearing a helmet while riding a Kick for your safety. Additionally, always follow local traffic rules, be mindful of pedestrians, and ride in a predictable manner to ensure safety for yourself and others.

In the event of an accident or emergency, please seek medical assistance immediately. If necessary, contact emergency services. For any issues related to the Kick itself, please report them through the Kick App for further assistance.