FAQs
Where can I find Kicks?
Kicks are available in Old San Juan, Condado, Santurce, Hato Rey, and Río
Piedras, Puerto Rico. They can also be found in Nassau, Palmcay, and
Eastwood Park in the Bahamas. We are expanding to other municipalities and
countries to provide easy transportation solutions.
What are the requirements to use a Kick?
To use a Kick, you must be 18 years or older, have a valid driver’s license,
and possess a credit or debit card.
How do I use a Kick?
Simply download the KICK App, sign up, and locate the nearest Kick on the
map. You can also reserve a Kick up to 15 minutes in advance. Unlock a Kick
by scanning the QR code, then start your ride. Follow local traffic and
municipal rules, and when done, park the Kick on a sidewalk close to the
curb without obstructing pedestrian flow, handicap ramps, private property
or business entrances.
Where can I ride a Kick?
Kicks can only be ridden within the green outlined service area on the map
in the Kick App. Riding in the restricted red zone is prohibited, and
certain red areas are designated as "No Parking Zones". Please use bike
lanes when available and comply with local cycling laws. Riding on sidewalks
is not permitted.
What happens if I ride a Kick in the restricted area?
Entering the red restricted area triggers an alarm, slows down, and
eventually stops the vehicle. Violations of local traffic and municipal
rules can occur, and you will not be able to end the ride until returning
the Kick to the service area within the green outline on the map. If the
unit is left in a restricted area, riders risk having to pay fines
for the violations.
How much do Kicks cost?
Current rental fees can be viewed on the Kick app, varying based on the day,
time, and usage.
How is rental time calculated?
Rental time starts when tapping “start ride” and ends when tapping “end
ride” in the app within the service area. If the vehicle is in the
restricted area, the ride cannot be ended until returning to the service
area.
Can I rent more than one Kick at the same time?
Yes, you can rent up to 4 vehicles at a time per account.
Where and how should I park a Kick?
Park the Kick in an upright position using the kickstand on hard, flat
surfaces such as sidewalks, close to the curb without obstructing ramps,
driveways, entrances, or pedestrian flow.
Where can't I park a Kick?
Avoid blocking fire hydrants, driveways, ramps, pedestrian flow, or parking
in plazas, parks, beaches, or near loading zones.
What happens if I cannot end a ride?
If unable to end a ride due to being in the restricted area, bring the
vehicle back to the service area to avoid incurring in fines. Report
technical issues through the Kick App immediately to avoid continued
charges.
What happens if I leave a Kick inside private property or the restricted area?
Leaving a Kick in private property or the restricted area incurs a pick-up
fee of up to $250, plus processing fees and risks additional local traffic
and municipal fines.
Where can I ride Kick?
Kick operates in Puerto Rico (San Juan, Condado, Santurce, Hato Rey, and Río Piedras) and in The Bahamas, where rides are operated by our licensed partner, Breeze Micromobility Rideshare Co. Ltd.
Safety and Maintenance
How are the Kicks maintained for safety?
Our Kicks undergo regular maintenance and safety checks to ensure a smooth
and safe riding experience. Our team regularly inspects the scooters and
bikes, and we encourage users to report any issues they encounter through
the Kick App.
What safety precautions should I take while riding a Kick?
We recommend wearing a helmet while riding a Kick for your safety.
Additionally, always follow local traffic rules, be mindful of pedestrians,
and ride in a predictable manner to ensure safety for yourself and others.
What should I do in case of an accident or emergency while using a Kick?
In the event of an accident or emergency, please seek medical assistance
immediately. If necessary, contact emergency services. For any issues
related to the Kick itself, please report them through the Kick App for
further assistance.